We take stringent measures to ensure that the items delivered to you are in perfect
condition. However, there is a remote possibility that :
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided
that the request for replacement / return of item is made within the stipulated
timeframe as given below. No returns, replacements or refunds will be allowed after
the order is processed, except for the reasons given above.
To get a replacement
or return an item, email us your Order Number and the reason for returning. Only
after receiving our confirmation for the return, you are requested to send the item
back to us.
We will then arrange for the replacement of the item through our logistics
partner. We shall not be responsible for any items sent to us for return / replacement
without our confirmation.
Our Return Policy
- In
case of all non-perishable items (except for custom-made items), the
request for return / replacement shall be submitted within 3 days of
receipt of the items.
- There
are no extra shipping charges for the delivery of replacement items for
the reasons mentioned above. In case of perishable items or custom-made
non-perishable items, neither Talash.com nor our enabling partners will
be able to accept any returns, replacement, or refunds of such items.